Customer Service Case Manager
PerceptaMelbourne, Florida, United States
Posted April 13, 2026
36680 - 36680 USD
Full Time
About the Company
Percepta is a global company that specializes in creating customer loyalty for its clients across the globe.
Job Description
As a Customer Service Case Manager, you will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services. You will provide an exceptional customer experience, build relationships, and resolve issues promptly.
Requirements
- High school diploma required; an associate's or bachelor's degree is preferred
- A minimum of two (2) years of experience in customer service, call center, hospitality, public relations, or sales
- Strong verbal and written communication skills
- Strong customer service, interpersonal, and relationship-building skills
- Excellent English language (oral and written), with grammatical knowledge and etiquette
Benefits
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Award-winning Employee Rewards Program (Perci Perks)
