CRM Manager

As CRM Manager, you will lead the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic initiatives on a global scale. You will collaborate with stakeholders worldwide to scale and enhance our CRM capabilities and provide direct line management to team members as required.

Requirements

• Significant experience as a CRM Manager with a deep understanding of core CRM principles.
• Proven line management experience is essential.
• Extensive experience with Email Service Providers (ESPs), including creating and reviewing complex segmentation queries.
• Experience using Braze
• Strong customer-centric mindset, covering campaign creation, lifecycle optimization, test & learn methodology, KPI definition, and reporting.
• Excellent data and analytical skills, with the ability to interpret insights and provide actionable recommendations.
• Proven track record in managing end-to-end CRM programs and email marketing processes.
• Expertise in CRM principles, email marketing, and customer lifecycle management.
• Demonstrated ability to drive measurable improvements in campaign effectiveness and KPIs.
• Ability to define, implement, and promote best practices in CRM and email marketing.
• Strong project management, communication, and analytical skills.
• Experience collaborating with global stakeholders and managing relationships with email service providers.
• Capability in using Liquid logic
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)

Benefits

• Competitive salary depending on experience
• Flexible work arrangements including Hybrid work possibilities ; with up to 60% Home Office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!