CRM Manager

As CRM Manager, you will lead the delivery of the CRM program across the Americas/EMEA/LAC/APAC region, driving major strategic initiatives and collaborating with stakeholders worldwide. You will own and deliver best-in-class CRM strategy and execution across the customer lifecycle, using Braze as a core platform.

Requirements

• Significant experience as a CRM Manager
• Proven line management experience
• Extensive experience with Email Service Providers (ESPs)
• Minimum 2 years of experience with Braze
• Strong customer-centric mindset
• Excellent data and analytical skills
• Proven track record in managing end-to-end CRM programs and email marketing processes
• Expertise in CRM principles, email marketing, and customer lifecycle management
• Demonstrated ability to drive measurable improvements in campaign effectiveness and KPIs
• Ability to define, implement, and promote best practices in CRM and email marketing
• Strong project management, communication, and analytical skills
• Experience collaborating with global stakeholders and managing relationships with email service providers

Benefits

• Employee Assistance and mental wellness resources
• Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars
• 3 extra float days after 3 years of work
• One month off, fully paid sabbatical every 5 years of work, in addition to your Paid Time Off days
• Full catalogue of learning modules that cover a wide range of categories for personal and professional development
• Discount on Pet Insurance and a variety of other non-travel perks and discounts
• Working Holidays: Ability to work from any of our 23 global offices for a short period of time