CRM Manager
Ten GroupToronto, Ontario, Canada
Posted March 16, 2026
Full Time
About the Company
Ten Group enhances customer loyalty with concierge services and bespoke experiences for financial institutions.
Job Description
As CRM Manager, you will lead the delivery of our CRM program across the Americas/EMEA/LAC/APAC region, driving strategic initiatives and collaborating with stakeholders worldwide. You will take ownership of the Americas CRM landscape, work with a global team to drive day-to-day CRM planning, management, and execution, and focus on delivering sustainable growth through tactical and strategic campaign optimization.
Requirements
- CRM Program Management
- CRM Leadership & Ownership
- Strategic Thinking
- Hands-on Delivery
- Braze as a core platform
- Personalised, Timely, and High-performing Customer Communications
- Customer Lifecycle Management
- CRM Capability Advancement
- Innovation Embedding
- Measurable Commercial and Customer Outcomes
Benefits
- Extended Health
- Dental
- Vision
- Employee Assistance and mental wellness resources
- Travel offers
- 3 extra float days after 3 years of work
- One month off, fully paid sabbatical every 5 years of work
- Paid Time Off
- Full catalogue of learning modules
- Discount on Pet Insurance
- Non-travel perks and discounts
- Working Holidays: Ability to work from any of our 23 global offices for a short period of time