Head of Customer Operations

TensorWave is seeking a Head of Customer Operations to lead the customer success function and drive customer satisfaction and retention across AI startups, ML teams, and Fortune 500 companies. The successful candidate will build world-class teams, develop deep C-suite relationships, and establish customer success processes during the company's hypergrowth phase.

Requirements

• 7+ years of experience in customer success, enterprise account management, or solutions engineering roles in cloud infrastructure, GPU computing, or AI/ML platforms
• 5+ years of people management experience, including managing managers and building high-performing teams from scratch
• Proven track record leading customer success at scale in high-growth infrastructure or platform companies
• Strong technical fluency with cloud computing, GPU architecture, and AI/ML workloads
• Exceptional executive presence with ability to engage and influence C-level and VP-level engineering/technical stakeholders
• Strategic thinker with strong business acumen, analytical capabilities, and data-driven decision-making approach
• Outstanding communication and presentation skills with ability to inspire teams, influence cross-functionally, and represent TensorWave at industry events

Benefits

• Stock Options
• 100% paid Medical, Dental, and Vision insurance
• Life and Voluntary Supplemental Insurance
• Short Term Disability Insurance
• Flexible Spending Account
• 401(k)
• Flexible PTO
• Paid Holidays
• Parental Leave
• Mental Health Benefits through Spring Health