Customer Service Representative (Remote)

This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships. Provide a high-quality service experience that generates creative leads.

Requirements

• Handles customer calls/correspondence for service, scheduling, and billing inquiries, turning great service into revenue-generating contacts
• Cultivates and maintains ongoing customer relationships
• General knowledge of the organization, products, and/or services
• Excellent verbal communication skills with the ability to overcome objections and the ability to de-escalate situations
• Uses a computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
• Communicates with branch personnel to resolve service and scheduling issues
• Handles incoming calls from technicians to provide support

Benefits

• Professional and Personal Growth
• Health and Wellness
• Savings and Retirement
• Work-Life Balance