Customer Support Advisor

As a Customer Support Advisor, you will deliver outstanding support across email, phone, and webchat, building strong relationships with customers, resolving issues, and capturing customer feedback to improve products and services.

Requirements

• Strong customer service experience in calls, email, or similar support settings.
• Complaint handling skills.
• Ability to perform in high-volume environments.
• Experience working with remote teams.
• Salesforce/CRM experience beneficial.
• Strong IT literacy and a passion for improving customer experience.
• Self-motivation, initiative, and the ability to adapt quickly.
• Positive, flexible attitude and strong decision-making skills.

Benefits

• 25 days annual leave rising to 30
• 5% pension
• State-of-the-art offices
• My Benefits World access
• Free eye care
• Life Assurance
• Cycle to Work scheme
• Employee Assistance Programme
• Quarterly social events
• Access to extensive learning & development programmes