Customer Support Advisor
UniHomesSheffield, South Yorkshire, S2 4RB
Posted April 10, 2026
25000 - 25000 GBP
Full Time
About the Company
UniHomes is a company that provides a student rental experience platform and utility management service. It was founded in 2015 and is headquartered in Sheffield, UK.
Job Description
Join UniHomes as a Customer Support Advisor and provide exceptional support to students through phone, email, and messaging. Work in a non-sales role, with a focus on resolving queries and ensuring a smooth experience for students. The role is hybrid, with occasional office presence required. The successful candidate will be a team player, with excellent customer support skills, and the ability to stay calm under pressure.
Requirements
- Fantastic customer support skills
- High volume phone experience
- CRM system experience
- Superb phone manner and excellent written communication skills
- Patience, confidence, diplomacy, resilience, open-mindedness, and empathy
Benefits
- Complimentary breakfast
- Hot & cold drinks
- Snacks
- Pool table
- Holidays
- Length of service days
- Voluntary day
- Enhanced pension scheme
- Pension salary sacrifice scheme
- Healthcare scheme
- Employee Assistant Programme
- Sick pay
- Enhanced maternity & paternity pay
- Career progression
- Commitment to personal and professional development
- Employee awards
- Refer a friend scheme
- Staff discounts
- Mental health and financial support
- Company social events
