Senior UX Designer - Loyalty & Support

We're looking for a Senior UX Designer to lead experience design within a significant Clubcard product area with depth and independence.

Requirements

• owning end-to-end UX for complex, multi-journey propositions
• defining problems with precision, designing solutions with rigour, and using insight and experimentation to improve what's in market
• shaping direction as well as deliver: working closely with Proposition, Product, and Engineering to ensure design drives outcomes, not just outputs
• raising the quality of the team around you, through structured feedback, clear thinking, and consistently modelling what great UX practice looks like
• owning the UX for key Clubcard propositions, designing clear, intuitive experiences that help customers earn, save and engage
• shaping how Clubcard shows up across Shopping (and where relevant F&F and Marketplace), making loyalty feel seamless across journeys
• designing end‐to‐end journeys that balance your proposition with the wider Clubcard ecosystem, ensuring consistency across squads
• using strong UX principles to make smart decisions, explain your rationale, and shape high‐quality, user‐centred solutions
• designing for core flows, edge cases, error states, accessibility, and operational constraints
• thinking ahead: solving for now while building future‐proof, scalable Clubcard experiences
• partnering with Proposition, PMs, Engineering, UI and Research to define problems, shape opportunities and land the right outcomes
• using insight, experimentation and data to improve experiences and help deliver OKRs around digital Clubcard engagement and offer breadth
• leading discovery activities: mapping journeys, exploring concepts, prototyping and testing
• maintaining high standards in usability, accessibility and interaction quality, and working with the Design System team to keep experiences consistent
• owning your craft through peer reviews, sharing work early, seeking feedback, and giving constructive critique to help lift the whole team
• communicating your design decisions clearly and influencing alignment across teams

Benefits

• generous paid time off
• 401k matching
• tuition reimbursement