We're looking for a Shift Leader to support our store team in Bridgwater. As a Shift Leader, you'll oversee the store from the shop floor, coordinate the team to deliver an easy shopping experience, and ensure customer satisfaction. You'll need to be a great team player, be comfortable taking ownership, and be able to motivate and inspire your team to deliver beyond expectations.
Requirements
- Coordinating the store team to deliver an easy shopping experience for customers
- Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
- Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
- Being the go-to person for colleagues in the absence of a manager for day-to-day queries
- Making sure the store is always clean, tidy, and well-presented
- Supporting managers to coordinate seasonal, community and charity events
- Contributing to a great team atmosphere, that's inclusive of everyone
- Providing great customer service, by listening to our customers and putting them first in everything you do
- Keeping the team well-informed and up to speed on any communications, changes, or updates
- Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
- Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
- Following health and safety routines and procedures, and ensuring colleagues do the same
- Recognising and celebrating colleagues within the team who are providing great service
- Being a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
- Building strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
- Being a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
- Being comfortable taking the lead, and overseeing the store in the absence of your Manager
- Being a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
- Being motivating, so you can inspire your team to deliver beyond expectations
- Being curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day
Benefits
- 16 guaranteed hours of work per week
- Opportunity to work up to 40 hours per week
- Paid training
- Flexible working arrangements
- Opportunity to work in a fast-paced retail environment
- Potential for career progression
- Discounts on Tesco products
- Holiday pay
- Pension scheme
