Tesco Shift Leader - Days - Eastern Seaside Rd Express

Tesco Shift Leader role requires leading the store team to deliver an easy, fuss-free shopping experience for customers, supporting colleagues, and ensuring a safe and well-presented store environment. The role involves coordinating duty shifts, coaching colleagues, and making decisions to improve store performance. The ideal candidate is a team player who can motivate and inspire others, communicate effectively, and adapt to changing situations.

Requirements

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, that's inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do
• Keeping the team well-informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues within the team who are providing great service
• To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
• To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
• To be comfortable taking the lead, and overseeing the store in the absence of your Manager
• To be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• To be motivating, so you can inspire your team to deliver beyond expectations
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

Benefits

• Guaranteed minimum hours of 16 per week
• Opportunities to work fewer hours (minimum of 12 per week)
• Competitive hourly rate (starting at £15.59 for outside M25, increasing to £16.86 for inside M25)