Customer Service Representative (Multiple Locations)

The Texas Workforce Commission (TWC) is seeking Customer Service Representative II positions to handle Employer inquiries and provide support in TAX and UI benefit programs. The position requires a Texas resident with professional communication skills and experience in customer service principles.

Requirements

• Six months of experience in customer service, clerical, call center, or administrative support work
• Relevant academic credits may be applied toward experience qualifications for this position
• Ability to deliver services using a high level of customer service
• Excellent computer skills
• Skills and knowledge of basic accounting practices plus
• Knowledge of Microsoft Word, Excel, Outlook, and Internet Explorer
• Exceptional verbal and written communication skills
• Bilingual (English and Spanish) skill set

Benefits

• A Family Friendly Certified Workplace
• Competitive Salary: $3,127.54/month
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick and family care leave