Patient Services Coordinator

We are looking for a Patient Services Coordinator to provide exceptional customer service and administrative support to our patients. The role involves handling enquiries, processing referrals, and communicating with patients and staff. We offer a competitive salary, pension scheme, and holiday entitlement.

Requirements

• Promptly and professionally managing initial enquiries via telephone/email within 24 hours of receipt.
• Effective processing of all GP, consultant and self-referrals within 3 days.
• Dealing with all satellite clinics and ensuring that communication is of a high standard to deliver a seamless patient pathway.
• Ensuring that patients' records and correspondence are correctly filed.
• To be conversant with the patient database for recording and maintaining patient information, including the appointment and invoicing system.
• Ensuring that all communication with the patient is documented in the patient database.
• Ensuring that money has been received for all appointments that require to be paid for in advance and follow up where necessary.
• To carry out the scanning and allocating of patient notes, invoices and other paperwork, as required, into the computer system.

Benefits

• Competitive salary
• Dual contribution pension scheme
• 27 Days + Bank holidays pro rata