Patient Support Associate
TFP Fertility GroupOxford, England, United Kingdom
Posted September 17, 2025
Full Time
About the Company
TFP Fertility Group is a leading UK IVF provider with over three decades of experience, offering comprehensive fertility services including women's health, men's health, PGT, and general fertility care. The company is renowned for its exceptional patient care, dedication to excellence, and commitment to changing lives through advanced reproductive technologies. TFP fosters a community of passionate professionals dedicated to learning, growth, and delivering emotional support to patients.
Job Description
We are looking for a Patient Support Associate to provide exceptional customer service and support our patients along every step of their fertility journey.
Requirements
- Promptly and professionally managing initial enquiries via telephone/email within 24 hours of receipt.
- Effective processing of all GP, consultant and self-referrals within 3 days.
- Dealing with all satellite clinics and ensuring that communication is of a high standard to deliver a seamless patient pathway.
Benefits
- Competitive salary
- Dual contribution pension scheme
- 27 days + Bank holidays pro rata holiday entitlement
