Infrastructure Support Engineer

We're looking for a Infrastructure Support Engineer to join our Group Infrastructure support team. The role will involve providing 3rd line technical support, working on cloud telephony projects, and managing the Active Directory and associated services.

Requirements

• Minimum of 1 year experience in a similar 3rd line/infrastructure focused role
• IT Support background and ticket management
• Practical experience delivering and supporting a broad variety of traditional infrastructure disciplines & technologies
• Experience with Backup solutions and recovery processes
• Practical understanding of MS Exchange, Exchange Online & Office 365
• Experience of SFTP, automaton incl. PowerShell scripting or similar
• Proactive and logical approach to fault identification, troubleshooting and problem solving
• Experience of creating and maintaining technical solution documents
• Awareness of ITIL methodologies

Benefits

• Up to 35 days' holiday
• 24/7 mental health support
• Flexible benefits
• Hybrid working options
• Recognition awards