Player Support Agent Team Lead (EN)-CDMX

TransPerfect Gaming Division is an award-winning multilingual video game services company seeking a Player Support Team Lead to oversee the day-to-day operations of a gaming support team. The ideal candidate will have strong leadership skills, hands-on experience with support tools, and a genuine passion for gaming.

Requirements

• Proven experience in a Team Lead or supervisory role within customer/player support
• Experience with ticketing systems (JIRA or similar platforms)
• Familiarity with Microsoft Teams and general productivity tools
• Strong English communication skills
• Passion for gaming (personal or professional experience in the gaming industry)

Benefits

• Paid time off (PTO)
• Paid sick leave
• Local public holidays