Industrial Customer Support
The AMES Companies, Inc.Tennessee, United States
Posted January 16, 2026
Full Time
About the Company
The AMES Companies, Inc., headquartered in Orlando, FL, is a leading home and building products company that delivers a portfolio of globally recognized brands to homeowners and construction professionals. Its product lines span home organization, lawn and garden tools, outdoor living, and cleaning equipment, providing comprehensive solutions for new construction, remodeling, and maintenance projects. With a heritage that dates back to 1774, the AMES brand is the third oldest consumer brand in the United States, having played a pivotal role in building America’s infrastructure—from Revolutionary War fortifications to the Transcontinental Railroad. This deep-rooted legacy, combined with a commitment to quality and innovation, distinguishes AMES Companies as a trusted partner in the home improvement industry.
Job Description
Customer Support Specialist plays a key role in helping the sales team operate efficiently and effectively by providing administrative, customer, and technical support.
Requirements
- Administrative Support: Organize and maintain sales documents, customer records, and contracts.
- Customer Interaction: Serve as the first point of contact for customers, answering queries and handling basic product or service information.
- Support with Product and Market Knowledge: Stay updated on product features, updates, and market trends to assist sales staff and customers.
- Communication with Other Departments: Liaise with departments such as production, finance, and logistics to ensure smooth sales operations.
