Front Desk Associate - Aloft Raleigh | Raleigh, NC

Located on Hillsborough Street, the Aloft Raleigh offers a bold design, modern guest rooms, and a lively WXYZ Bar. Consistently ranked among the top 5% of Aloft Hotels worldwide, it provides a unique experience for guests. The hotel is seeking a Full Time and/or Part Time Front Desk Associate to create a positive and memorable experience for guests.

Requirements

• Greet guests warmly and ensure a smooth check-in process.
• Verify guest information and process reservations accurately.
• Collect necessary payments and issue receipts during check-out.
• Address guest inquiries and provide information about hotel amenities, policies, and local attractions.
• Handle room reservations, modifications, and cancellations effectively.
• Collaborate with housekeeping to manage room inventory and ensure timely availability.
• Provide excellent customer service by promptly responding to guest inquiries, concerns, and requests.
• Assist guests with luggage, transportation arrangements, and other needs.
• Resolve guest complaints or issues professionally and promptly, ensuring guest satisfaction.
• Communicate effectively with other hotel departments to ensure smooth operations.
• Relay messages, package deliveries, and special requests to appropriate personnel.
• Collaborate with colleagues to ensure a seamless guest experience.
• Assist with preparing and distributing daily reports, including room occupancy and revenue summaries.
• Handle cash, credit card transactions, and other forms of payment accurately.
• Reconcile cash drawer at the beginning and end of each shift, following established procedures.
• Follow security protocols to ensure the safety of guests and hotel property.
• Monitor and control access to the hotel premises, adhering to security policies.
• Promote hotel services, amenities, and special offers to guests.
• Upsell room upgrades, dining options, and other hotel services to enhance the guest experience.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Retirement Plan
• Paid Time Off