Relationship Banker II - Float
The Cape Cod Five Cents Savings BankMassachusetts, United States
Posted October 3, 2024
22.00 - 25.00 USD
Full Time
About the Company
Founded in 1855, The Cape Cod Five Cents Savings Bank is a community‑focused institution with over $5.7 billion in assets, serving customers across Cape Cod, Nantucket, Martha’s Vineyard, and southeastern Massachusetts through both branch locations and a comprehensive digital platform. The bank offers a full suite of consumer and commercial banking products, residential mortgages, investment management, and trust services, positioning itself as a trusted partner for individuals and local businesses alike. Its core value proposition centers on personalized financial guidance, accessibility, and a deep commitment to the well‑being of its community, reflected in a culture of long‑standing service and local engagement. By blending traditional banking values with modern technology, Cape Cod 5 distinguishes itself as a dependable, community‑centric financial institution in a rapidly evolving market.
Job Description
In this customer-facing role, the Relationship Banker II will provide exceptional customer care to the Bank’s customers assisting them with daily transactions, inquiries, problem resolution and banking transactions.
Requirements
- Develops rapport with customers, greeting customers by name, understand account ownership types and authority
- Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution
- Safeguards customer trust by upholding duty of customer confidentiality
- Must comply with all required laws, regulations, policies, and procedures
- Actively participate in banking center meetings and one-on-one coaching sessions
- Learns to fulfill all banking center opening and closing activities
- Assists customers in preparing loan applications for home equity products and other consumer loans
- Participation/volunteerism in community groups and events
- Additional duties as assigned