IT Helpdesk / Technical Support / IT Support
The Career WorksHong Kong, Hong Kong
Posted October 7, 2024
Full Time
About the Company
The Career Works Ltd., founded in 2001 by seasoned IT, operations, consulting, and recruitment professionals, delivers comprehensive talent acquisition and IT solutions across Hong Kong and the Asia‑Pacific region. The firm specializes in permanent and contract recruitment, IT consulting, managed services, payroll administration, and Hong Kong visa consulting. What sets the company apart is its rigorous, multi‑tier candidate assessment process combined with a transparent, partnership‑driven approach that prioritizes deep understanding of each client’s culture, strategy, and operational needs. This commitment to tailored, research‑based service ensures a smooth, value‑add experience for both hiring managers and job seekers.
Job Description
IT Helpdesk / Technical Support / IT Support position at a large Investment Bank in Hong Kong. Responsibilities include providing day-to-day monitoring, support, and administration to in-house users, troubleshooting software and hardware issues, and maintaining a knowledge base of technical documents and procedures.
Requirements
- Proven work experience as Desktop Support, Technical Support, or similar experience
- Hands-on experience with Windows/Mac environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices, Email system, VPN, Bloomberg/Wind etc.
- Knowledge of popular operating systems, software applications, and remote connection systems
- Ability to solve complex hardware and software issues
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude