Customer Service Agent, First Party DR Evergreen
The CCS CompaniesSanto Domingo, Distrito Nacional, Dominican Republic
Posted April 30, 2025
Full Time
About the Company
The CCS Companies specialize in credit collection, customer contact solutions, and revenue cycle management through its ClaimAssist division. Leveraging a customer‑service‑centric approach, CCS serves a broad spectrum of industries—including banking, telecommunications, healthcare, and utilities—while offering variable‑cost, multi‑channel contact center services powered by advanced IVR and text‑to‑speech technology. ClaimAssist combines seasoned healthcare specialists with proprietary systems to maximize reimbursement and appeal short‑paid claims for providers nationwide. The firm’s reputation as one of the nation’s largest, most successful collection agencies and its commitment to innovative, cost‑effective solutions distinguish it in the competitive collections and contact‑center landscape.
Job Description
The Customer Service Agent, First Party interacts with clients' customers to negotiate payment arrangements and/or resolve disputes relative to the debt owed.
Requirements
- Maintains a professional and customer-friendly manner with each account.
- Educates customers on accounting's terms and conditions.
- Identifies disputes and refunds and ensures proper resolution.
Benefits
- Health insurance
- Retirement plan
- Paid time off
- 401k matching