Director, Operations (DR)
The CCS CompaniesSanto Domingo, Distrito Nacional, Dominican Republic
Posted May 5, 2025
Full Time
About the Company
The CCS Companies specialize in credit collection, customer contact solutions, and revenue cycle management through its ClaimAssist division. Leveraging a customer‑service‑centric approach, CCS serves a broad spectrum of industries—including banking, telecommunications, healthcare, and utilities—while offering variable‑cost, multi‑channel contact center services powered by advanced IVR and text‑to‑speech technology. ClaimAssist combines seasoned healthcare specialists with proprietary systems to maximize reimbursement and appeal short‑paid claims for providers nationwide. The firm’s reputation as one of the nation’s largest, most successful collection agencies and its commitment to innovative, cost‑effective solutions distinguish it in the competitive collections and contact‑center landscape.
Job Description
The Director, Operations is responsible for managing the overall performance and profits of multiple business units in the Santo Domingo office, ensuring operational efficiencies and effectiveness through continuous improvement methodologies and best practices.
Requirements
- 5+ years of operational management experience in a collections and/or call center environment.
- Directly related call center supervisory and/or management experience required.
- Bilingual business proficiency in Spanish and English (verbal and written) is required.
- Excellent verbal and written communication and analytical skills.
- Proficient with Microsoft software including Microsoft Excel, Microsoft Access and able to quickly learn new software applications.
- Demonstrated ability to develop detailed analytical models.
- Ability to be receptive and responsive to change and to embrace continuous improvement.
- Ability to work effectively in a team environment as a collaborator and contributor.
- Must have an entrepreneurial mindset and able to work in work in an inclusive environment.
Benefits
- 401k Matching
- Generous Paid Time Off
- Retirement Plan
- Tuition Reimbursement
- Relocation Assistance
