The Front Office Clerk is responsible for activities that result in complete, accurate and timely admission and registration of all patients prior to being seen by a medical provider at TCC Family Health.
Requirements
- Maintains a professional demeanor and excellent customer service with patients, providers, outside agencies and management staff.
- Maintains accurate registration of patient insurance and demographic information in the electronic health record or practice management system.
- Collects co-payments and patient payments and accurately records and logs all payments received into the practice management system and cash logs.
- Verifies insurance eligibility using an automated electronic verification system, POS device or internet.
- Accurately screens and enrolls un-insured patients into various programs for the uninsured (i.e. California Health Department Program (CHDP) gateway, Family Pact, LA County Un-Insured Programs, and Sliding Fee Scale Program).
- Answers phone calls and sends out new appointments and appointment reminders to specific patient populations.
- Adheres to all patient confidentiality policies and carries out all tasks in a pleasant and respectful manner.
- Maintains own stock of necessary forms and supplies needed to carry out job assignments.
- Provides information and education to our patients on programs for the uninsured.
- Provides helpful answers to inquiries made by patients and staff regarding programs and services offered at TCC.
- Collaborates with back office staff in order to achieve efficient workflow.
- Completes billing reports accurately and in a timely manner.
- Meets daily benchmarks for completing all data entry of patient demographics and insurance information into the electronic health record.
- Collaborates with members of the team to ensure daily patient care productivity goals are met.
- Serves as a resource to staff and providers in the use of the electronic health record (EHR).
- Participates in training new members of the staff.
- Answers phone calls, screens callers, relays messages and greets visitors in a professional and compassionate manner.
- Takes messages for clinic personnel using TCC protocol.
- Completes and prepares various types of administrative medical forms for outside agencies.
- Processes requests for Protected Health Information following TCC protocol.
Benefits
- GENEROUS COMPANY BENEFITS
- 100% Company-paid medical plan
- 100% Company-premium paid medical plan
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Pet insurance
- Vision insurance
