Philippines Operations Leader

The Operations Lead for the Philippines site is responsible for developing and executing a comprehensive operations strategy that aligns with enterprise-wide objectives.

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field; MBA or advanced degree preferred.
• Minimum of 10 years of experience in operations management, with at least 5 years in a leadership role within a call center, customer service or coverage review environment.
• Senior -Level Operations Management - Experience leading large teams (1,000+ FTEs) across multiple operational functions.
• Execution-Oriented Leadership - Demonstrated ability to translate enterprise strategy into operational plans and deliver measurable results.
• Cross-Functional Collaboration - Proven success partnering with U.S.-bases or global teams including HR and shared services.
• People Leadership & Talent Development - Track record of building high-performing, inclusive teams and leading through change. Experience in talent acquisition, development, and retention, with a focus on building a high-performing workforce.

Benefits

• 401(k)
• company paid life insurance
• tuition reimbursement
• minimum of 18 days of paid time off per year
• paid holidays
• medical
• vision
• dental
• well-being and behavioral health programs