Vice President, Business Services Operations, Global Business Services

The Vice President, Business Services Operations will drive delivery of managed services partnerships and ensure value is achieved from outsourced partnerships. This leader will ensure services and service levels are maintained and improved, and issues with day-to-day delivery are minimized. The VP will develop and deliver programs in support of sourcing relationships, overseeing performance reporting and compliance with Service Level Agreements.

Requirements

• Bachelor’s or Master’s degree in Business or relevant area of study
• 15+ years in enterprise operations, GBS, or large-scale transformation roles
• Proven experience leading others in global, matrixed organizations
• Deep understanding of GBS operating models, shared services and outsourcing
• Experience leading shared services organizations with external partnerships and multiple Service Providers
• Ability to work successfully across a network of Service Providers to ensure effective operations and agreed-upon service levels

Benefits

• health insurance coverage
• wellness and family support programs
• life and disability insurance
• retirement savings plans
• paid leave programs
• education-related programs
• paid holidays and vacation time