Customer Experience Associate, Nashville
The Farmer's DogNashville, Tennessee, United States
Posted August 25, 2025
Full Time
About the Company
The Farmer’s Dog is a subscription-based pet food service that delivers fresh, healthy meals directly to customers. Founded by dog lovers Brett Podolsky and Jonathan Regev, the company aims to revolutionize the $100 billion global pet food industry by offering personalized meal plans for dogs. With over $150M in funding, The Farmer’s Dog is committed to improving pet care and fostering a diverse, inclusive workplace culture where authenticity is valued.
Job Description
The Farmer’s Dog is a pet food company seeking a Customer Experience Associate to provide exceptional service to customers through phone, email, and chat. This full-time role focuses on resolving customer issues, maintaining account information, and updating payment methods. The company emphasizes a welcoming and inclusive work environment focused on employee well-being and growth.
Requirements
- Respond to customer inquiries regarding billing, delivery status, and account information.
- Resolve customer issues with empathy and accurate information.
- Document interactions in a contact management system.
- Work independently and share information with colleagues.
Benefits
- Dog-friendly office
- Market-competitive hourly compensation
- Equity packages
- Comprehensive Healthcare
- Dental
- Vision
- 401k plan
- Parental leave
- Discounted fresh food
- Pet video calls
