ITO Support Engineer
The Francis Crick InstituteLondon, England, United Kingdom
Posted April 9, 2026
32000 - 32000 GBP
Full Time
About the Company
The Francis Crick Institute is Europe’s largest biomedical research institute under one roof, and a place for collaboration, innovation and exploration across many disciplines.
Job Description
The Francis Crick Institute is seeking an ITO Support Engineer to provide 1st and 2nd line technical support to macOS, Windows, and Linux operating systems, and lead on employee onboarding and technical training events.
Requirements
- Experience working on a busy IT helpdesk and providing 1st/2nd line support for macOS/Windows devices
- A proven track record of delivering high quality customer service both in person and virtually
- Entry level Networking qualification and CompTia A+ qualification or working towards
- Good understanding and experience of using ITIL v3/v4 in a working environment
- Experience using/supporting JAMF & SCCM to deploy applications and patches, report on and manage end user devices
Benefits
- Generous Leave
- Pension Scheme
- Health & Well-being
- Work-Life Balance
- Perks
