Customer Success & Relationship Officer

We're Hiring! Customer Success & Relationship Officer. Empower employees. Strengthen partnerships. Drive financial inclusion. Join us and become the go-to champion for our salary loan program across our partner companies.

Requirements

• Drive loan penetration and awareness across partner companies through on-site visits, orientations, and digital activations.
• Build strong operational relationships with HR, payroll teams, and employee supervisors.
• Lead high-impact employee events, orientations, and info sessions to boost visibility and loan adoption.
• Coordinate payroll processing requirements and resolve operational issues to keep the loan journey frictionless.
• Recruit, train, and manage Loan Ambassadors to expand reach and engagement.
• Gather insights from employees and HR partners to improve the loan experience and increase retention.