Customer Service Representative

As a Customer Service Representative, you will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information on products or services.

Requirements

• Manage inbound calls, emails, and live chat inquiries to address customer questions, provide information, and resolve issues.
• Identify and assess customers’ needs to achieve satisfaction by resolving complaints, providing appropriate solutions, and following up to ensure resolution.
• Work closely with other departments to escalate complex inquiries or technical issues and follow up until resolution.
• Update customer information in the company's database, ensuring accuracy and confidentiality of personal information.
• Continually promote the Company’s products and services.
• Assist with small tasks throughout the office.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid Holidays
• Paid time off