Remote Patient Care Specialist (Creole)
The Hello TeamUnited States
Posted January 17, 2026
Full Time
About the Company
The Hello Team delivers 24/7 phone answering and lead capture services tailored to the home healthcare sector. Their agents, trained specifically for the industry, handle inbound calls in English, Russian, Uzbek, and Spanish, ensuring HIPAA‑compliant communication and accurate data collection. The team integrates seamlessly with clients’ CRMs, sending real‑time notifications and even booking appointments on demand. Leveraging advanced scripting software and a focus on high‑grade English proficiency, The Hello Team offers a reliable, multilingual solution that keeps businesses open and responsive around the clock.
Job Description
We are seeking a Healthcare Customer Relations Specialist to join our remote team, providing compassionate, high-quality support to patients and health plan members across various channels.
Requirements
- Handle customer inquiries and provide accurate information via phone calls (inbound, outbound) and email.
- Make outbound calls to schedule appointments and follow up with patients.
- Enroll members in health plans and assist with plan details.
- Maintain accurate and detailed records of customer interactions.
- Provide exceptional service to ensure customer satisfaction.
Benefits
- 100% remote work
- Compensation in USD
- Full-time position with 40 hours per week
- Opportunity to help elderly individuals and contribute to their well-being
- Great work environment with potential for growth