Remote Patient Care Specialist (Romanian)

We are seeking a Healthcare Customer Relations Specialist to join our remote team. In this role, you will provide compassionate, high-quality support to patients and health plan members across a variety of channels.

Requirements

• Handle customer inquiries and provide accurate information via phone calls (inbound, outbound) and email.
• Make outbound calls to schedule appointments and follow up with patients.
• Enroll members in health plans and assist with plan details.
• Perform administrative tasks related to customer service.
• Maintain accurate and detailed records of customer interactions.
• Conduct primarily outbound calls to patients to schedule medical appointments.
• Handle inbound calls when received, primarily related to appointment coordination.
• Schedule and reschedule medical appointments as requested by patients.
• Answer patient questions regarding appointment details, availability, and timing.
• Provide information on test results, including whether results are available and expected turnaround times (when applicable).
• Provide exceptional service to ensure customer satisfaction.

Benefits

• 100% remote work
• Compensation in USD
• Full-time position with 40 hours per week
• Opportunity to help elderly individuals and contribute to their well-being
• Great work environment with potential for growth