Be the welcoming face and calming presence of our community! As a Resident & Community Associate, you’ll serve as the first point of contact for residents and guests while helping maintain a safe, secure, and well-coordinated campus.
Requirements
- Adequately and accurately records the happenings from their shift onto the shift report sheet and transfers the appropriate information during change of shift.
- Checks emails on every shift and responds accordingly.
- Records information in the online resident database to ensure those working in other departments and on different shifts have needed information to provide the best quality of care and service to the residents.
- Answers the switchboard/multi-line telephone system promptly and in a professional and courteous manner.
- Delivers internal mail to villas as per procedure.
- Delivers to-go meals to villa residents if requested.
- Accepts, logs, and accurately distributes prescription medications to Residential Living residents.
- Accepts, logs, and accurately distributes packages and deliveries (i.e. flowers, dry cleaning, etc.) for residents and employees.
- Participate in department meetings and trainings.
- Conducts exterior patrols and inspects buildings, equipment, and access points to ensure the well-being of residents, guests, and employees.
- Prevents losses and damage and reports irregularities/safety concerns.
- Reports hazardous conditions resulting from inclement weather to the Grounds Department personnel.
- Monitors life safety monitoring equipment/panels (i.e. emergency alarm panels, villa alarm panels, monitors, cameras, etc.) and respond accordingly.
- Responds to emergency alarms/telephone calls or incidents. Accurately documents and maintains a log of emergency alarms/telephone calls or incidents.
- Escorts ambulances to the proper entrance door and residence for resident pickup.
- Conducts and documents fire drills in accordance with regulatory requirements, policy/procedure/protocol.
- Accurately maintains a key log and records use of each key.
- Reports missing keys to the Resident and Community Lead promptly.
- Reports safety concerns to the Facilities Director, Resident and Community Safety Lead, or affected Department and notifies the Facilities Director if a repair/remedy is needed.
- Monitors radio and Relay conversations and responds accordingly.
- Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.
