Customer Technical Support I
The Hillman GroupTempe, Arizona, United States
Posted March 6, 2026
22 - USD
Full Time
About the Company
The Hillman Group is a leading North American provider of hardware-related products and solutions to home improvement, hardware, and farm & fleet retailers. The company specializes in fasteners, screws, nuts and bolts, protective gear, and robotic/digital solutions such as key duplication and tag engraving. Hillman differentiates itself through a direct-to-store shipping model, a dedicated in-store sales and service team of over 1,200 professionals, and a world-class distribution network that consistently earns vendor-of-the-year accolades from top customers. With more than six decades of industry experience, Hillman delivers reliable, customer-focused solutions that support retailers in meeting the evolving needs of their customers.
Job Description
The primary goal of the Technical Support I is to maintain customer value to the company's standards. The Technical Support Representative is the front line support, aiding customers and Hillman's Field Service Team.
Requirements
- Provide first level contact and convey resolutions to customer issues.
- Track, route, and redirect problems to the next level of support.
- Read and interpret technical manuals and diagrams.
- Maintain and grow knowledge of department operating procedures and technical product information.
- Participate in departmental teams and provide feedback or recommendations.
