Loyalty Specialist
THE ICONICSydney, New South Wales, Australia
Posted February 13, 2026
Full Time
About the Company
THE ICONIC is a fashion e-commerce destination in Australia and New Zealand, with a team of innovative marketers and a focus on delivering best-in-class experiences.
Job Description
THE ICONIC is looking for a Loyalty Specialist to join our Customer team. This is a great opportunity for a detail-oriented, collaborative self-starter to support the Loyalty Program Manager in delivering a high-performing loyalty program.
Requirements
- Support the Loyalty Program Manager to deliver a high-performing loyalty program
- Manage day-to-day planning and execution to keep program operations running smoothly
- Own the Access Extra offers calendar/planner end-to-end
- Document offer mechanics, timelines, eligibility and dependencies clearly and consistently
- Translate loyalty strategy into an executable offers roadmap
- Build, QA and launch loyalty campaigns in Talon.One
- Monitor live campaigns, troubleshoot issues and coordinate fixes quickly
- Deliver performance reporting and insights to optimise future offers
Benefits
- Flexible working
- The learning collective
- Parents at THE ICONIC
- Birthday leave
- Curate your style
- Wellbeing
- People first
- Volunteer days
