Manager of Service Training & Standards
The JDK GroupPennsylvania, United States
Posted October 16, 2025
Full Time
About the Company
The JDK Group, founded in 1987, is Central Pennsylvania’s leading full‑service catering and events company, serving Harrisburg, Lancaster, York and surrounding communities. We specialize in comprehensive event solutions—including catering, floral design, décor, production and planning—for gatherings ranging from 15 to 15,000 guests. Our reputation for trend‑setting design, meticulous production and a people‑focused philosophy has earned us both local and international recognition. By blending culinary excellence with innovative event experiences, we create flawless celebrations that strengthen client relationships and community connections.
Job Description
The Manager of Service Training & Standards is a hands-on leader responsible for developing, training, and coaching The JDK Group’s front-of-house team. This role builds and implements scalable training systems, sets clear service standards, and works directly onsite at events to lead by example, observe team performance, and ensure a consistent, high-level guest experience.
Requirements
- 3 or more years of hospitality or event leadership experience, preferably in catering or events
- Proven ability to train and coach front-of-house teams at scale
- Experience creating or managing training programs, SOPs, or service documentation
- Strong communicator and confident leader in live event settings
- Technically comfortable and able to train others in scheduling software, Google Workspace, and shared platforms
- Able to work independently while collaborating across departments
- A valid driver’s license and reliable transportation are required for regular travel to venues and event sites.