Head of Technical Support
The Legends AgencyCape Town, Western Cape, South Africa
Posted January 5, 2026
Full Time
About the Company
The Legends Agency is a leading Employer of Record (EOR) partner that enables global companies to build and manage high‑performing teams in South Africa. By connecting clients with top local talent and handling all payroll, compliance, and benefits administration, the firm delivers a seamless, cost‑effective hiring experience. Its full‑service approach—combining recruitment, payroll, and regulatory support—allows businesses to focus on core growth while the agency manages the intricacies of local workforce management. With a proven track record of reducing salary and social‑premium costs and providing skilled English‑speaking professionals, The Legends Agency stands out as the go‑to partner for companies looking to expand in the region.
Job Description
Technical Support Manager / Head of Technical Support for a fast-scaling UK MedTech SaaS firm. Lead technical support operations, manage escalations, and ensure a seamless support experience for NHS and private healthcare clients.
Requirements
- Minimum 3 years in a technical support leadership role within a SaaS environment
- Exceptional written and verbal English
- Strong grasp of software support processes, ticketing systems, and customer success metrics
- Technically astute with a quick grasp of complex medical software systems
Benefits
- Competitive compensation
- Performance-linked incentives
- Autonomy and strategic visibility
- Firsthand exposure to impactful NHS digital transformation programmes
- Collaborative team environment