IT Support and Security Engineer L3
The Legends AgencyCape Town, Western Cape, South Africa
Posted January 5, 2026
Full Time
About the Company
The Legends Agency is a leading Employer of Record (EOR) partner that enables global companies to build and manage high‑performing teams in South Africa. By connecting clients with top local talent and handling all payroll, compliance, and benefits administration, the firm delivers a seamless, cost‑effective hiring experience. Its full‑service approach—combining recruitment, payroll, and regulatory support—allows businesses to focus on core growth while the agency manages the intricacies of local workforce management. With a proven track record of reducing salary and social‑premium costs and providing skilled English‑speaking professionals, The Legends Agency stands out as the go‑to partner for companies looking to expand in the region.
Job Description
Join a fast-growing Australian IT Managed Services Provider as an IT Support and Security Engineer L3. This role involves delivering advanced IT support and cybersecurity solutions, handling technical escalations, and leading IT projects. Ideal for a technically skilled, customer-oriented professional seeking a remote opportunity with future international potential.
Requirements
- 5+ years in IT technical support, preferably in multi-site or MSP environments
- 3+ years of Windows Server and desktop support
- 2+ years with firewalls, networks, and M365/Azure management
- Proven experience with ConnectWise, Kaseya, or similar MSP tools (preferred)
- Excellent verbal and written communication with strong customer service skills
- Detail-oriented, deadline-driven, and highly organized
- Problem-solver with a tenacious, proactive approach
- Comfortable working Australian hours and participating in on-call rotations
- Degree or diploma in IT or a related field (preferred)
Benefits
- Paid time off
- Tenure incentives
- Immigration sponsorship opportunities after two years