3rd Line Support Engineer
The Legends AgencyCape Town, Western Cape, South Africa
Posted December 11, 2025
360000 - 372000 ZAR year
Full Time
About the Company
Join a rapidly growing Professional Managed Services Provider delivering proactive and on-demand IT support services, cutting-edge technology solutions, and expert project management & consultancy.
Job Description
We are looking for a highly skilled 3rd Line Support Engineer to act as a key escalation point for technical issues, resolving complex IT challenges and supporting internal teams.
Requirements
- Act as the 3rd line escalation point, ensuring prompt resolution of technical issues escalated by 2nd line support engineers and project/account managers.
- Diagnose and resolve software and cloud infrastructure challenges, including VPN, Microsoft 365, Azure, Acronis, Veeam, Windows Server, Hyper-V, Defender for 365, and more.
- Identify and fix hardware and network issues, covering firewalls, routers, networking devices, and on-premises servers.
- Oversee and manage website hosting services, providing escalation support for CMS and hosting-related troubleshooting.
- Stay updated with current technologies and share insights with the team.