Support Engineer (Proactive Services)
The Legends AgencyCape Town, Western Cape, South Africa
Posted January 5, 2026
Full Time
About the Company
Our client is a young, dynamic, and ambitious technology services business with a strong heritage dating back to 1997.
Job Description
Join a dynamic and fast-growing technology services provider as a Support Engineer (Proactive Services) in Cape Town, South Africa. The role involves delivering proactive monitoring and backup & recovery services for clients, with a focus on excellent technical knowledge, problem-solving, and clear communication.
Requirements
- A-Level/AS Level in IT, BTEC/HND in IT, or CompTIA A+/N+
- Microsoft certifications (MCP/MCSE) and ITIL Foundation
- Proven experience with complex desktop/server/network troubleshooting
- Strong knowledge of Office 365 administration, 2FA troubleshooting, and MDR alerting
- Familiarity with Solarwinds/Nable monitoring tools and SonicWall remediation
- Broad understanding of on-prem and cloud infrastructures (O365, Azure, virtualisation, storage, security)
- Excellent communication, multitasking, and organisational skills
- Strong customer service orientation with the ability to explain technical issues to non-technical users
- Adaptability, logical problem-solving, and the ability to work effectively under pressure
Benefits
- Salary: Negotiable
- Hours: 8AM to 5PM UK