3rd Line Support Consultant
The Legends AgencyWestern Cape, South Africa
Posted December 11, 2025
360000 - 372000 ZAR year
Full Time
About the Company
The Legends Agency is a leading Employer of Record (EOR) partner that enables global companies to build and manage high‑performing teams in South Africa. By connecting clients with top local talent and handling all payroll, compliance, and benefits administration, the firm delivers a seamless, cost‑effective hiring experience. Its full‑service approach—combining recruitment, payroll, and regulatory support—allows businesses to focus on core growth while the agency manages the intricacies of local workforce management. With a proven track record of reducing salary and social‑premium costs and providing skilled English‑speaking professionals, The Legends Agency stands out as the go‑to partner for companies looking to expand in the region.
Job Description
Join a rapidly growing Professional Managed Services Provider delivering proactive and on-demand IT support services, cutting-edge technology solutions, and expert project management & consultancy.
Requirements
- Act as the 3rd line escalation point, ensuring prompt resolution of technical issues escalated by 2nd line support engineers and project/account managers.
- Diagnose and resolve software and cloud infrastructure challenges, including VPN, Microsoft 365, Azure, Acronis, Veeam, Windows Server, Hyper-V, Defender for 365, and more.
- Identify and fix hardware and network issues, covering firewalls, routers, networking devices, and on-premises servers.
- Oversee and manage website hosting services, providing escalation support for CMS and hosting-related troubleshooting.
- Stay updated with current technologies and share insights with the team.