Operations Support Associate

This full-time position seeks a customer-focused and resilient individual to join a client in delivering outstanding customer service. Responsibilities include handling customer inquiries, managing accounts, providing invoice and statement creation, and supporting office operations. Strong communication, problem-solving, and collaboration skills are essential.

Requirements

• Answer inbound customer telephone calls with professionalism.
• Manage account information and schedule follow-ups efficiently.
• Assist with routine tasks and correspondence, maintaining proficient computer skills.
• Set up new accounts, create work orders, and send timely invoices and statements.
• Provide exceptional customer service in person and over the phone, handling payments accurately.
• Support office operations and performance metrics; ensure supplies are ordered as needed.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance