Account Manager

The Account Manager is responsible for building and maintaining strong customer relationships while delivering software support solutions related to McLeod Software.

Requirements

• Accurate and timely issue resolution
• Serve as the primary and central point of contact, and manage, all help desk and support related activities and updates
• Manage time efficiently
• Understand basic business operations and company profiles for each assigned customer
• Inform management of any significant news or events related to customers
• Provide backup support for other Account Managers and support resources
• Participate in customer billing review and assist with resolving billing issues/disputes as needed
• Train fellow team members
• Continually evaluate open/aged requests for completion
• Escalate latent (24+ hours) resolution items to management level for prioritization
• Support queue coverage during core business hours
• Maintain current up-to-date knowledge of software releases