IT Help Desk Support Engineer - Level 1

We are seeking a Level 1 IT Help Desk Support Engineer to join our team. In this role, you will provide technical assistance, resolve incidents, and contribute to maintaining our high standards of service.

Requirements

• Minimum 1-2 years IT support experience
• Experience within MSP settings, thriving amid shifting priorities and high pace
• Excellent written, verbal, and non-verbal communications skills
• Willingness to learn and collaborate in a team environment
• Consistently accurate with a focus on detail
• Demonstrates emotional intelligence in every interaction
• Handles customer interactions with clarity and patience, even in high-demand situations

Benefits

• Supportive, collaborative and respectful environment
• Opportunity to work with an experienced team of Service Experience Engineers
• Potential for future career opportunities within our company
• Great environment with regular staff events
• Free breakfast, soft drinks/juices and monthly lunches
• Company culture that fosters learning and development through training and mentoring programs