IT Support Engineer (Level 1)
The Missing LinkSydney, New South Wales, Australia
Posted April 6, 2026
Full Time
About the Company
The Missing Link is an IT provider, one of Australiaâs most awarded, proudly backed by global technology leader Infosys.
Job Description
Competitive base salary + super + bonus, company-paid certifications, supportive, collaborative team environment.
Requirements
- 1â2 yearsâ experience in an IT support role
- Experience working in a Managed Service Provider (MSP) environment
- Strong written and verbal communication skills
- Proactive learner who enjoys working as part of a team
- High attention to detail and consistent accuracy
- Strong emotional intelligence and a calm, patient approach with customers
- Ability to thrive in a fastâpaced, highâdemand environment
- Valid driver licence and experience providing onâsite support
- Industryârecognised certifications (Microsoft certifications preferred)
Benefits
- Supportive, collaborative, and respectful workplace
- Exposure to an experienced team of Service Experience Engineers
- Ongoing learning through companyâfunded training and certifications
- Clear pathways for career growth and internal opportunities
- Engaging workplace with regular staff events and social activities
- Free breakfast, soft drinks, and monthly team lunches
- A culture that values wellbeing, development, and belonging
