IT Support Engineer

The IT Support Engineer provides advanced technical support to clients by resolving escalated issues, managing cloud and Microsoft environments, and supporting security and infrastructure operations.

Requirements

• Proven experience in a Level 2 IT Support / Help Desk role, preferably within an MSP environment.
• Strong hands-on experience with Active Directory (AD), Hosted Exchange, Microsoft 365 administration and security, and basic networking knowledge.
• Clear and concise English communication skills, both written and verbal.
• Customer-facing experience supporting diverse clients.
• Ability to work independently, prioritize tasks, and manage multiple tickets effectively.
• Experience using MS Teams for team collaboration and client communication.
• Strong troubleshooting skills across Windows environments and common business applications.

Benefits

• Flexibility in work hours and location, with a focus on managing energy rather than time.
• Access to online learning platforms and a budget for professional development
• A collaborative, no-silos environment, encouraging learning and growth across teams
• A dynamic social culture with team lunches, social events, and opportunities for creative input
• Health insurance
• Leave Benefits
• 13th Month Salary