IT Support Engineer

We are hiring an experienced IT Support Engineer to join a fast-paced Service Desk team supporting an international client base. You will deliver remote support, troubleshooting, installations, and proactive maintenance across modern workplace environments.

Requirements

• Provide remote IT support to clients across a global environment
• Resolve day-to-day technical issues and handle escalations when required
• Set up and configure IT services and solutions
• Monitor network and service performance, ensuring uptime and stability
• Manage customer environments using centralised management tools
• Support connectivity, telecoms, and WiFi troubleshooting/configuration
• Deliver a consistently high level of customer service and engagement
• Provide clear updates, technical recommendations, and progress reporting
• Maintain accurate ticket notes, time entries, and documentation
• Support internal systems and assist with wider technical tasks as needed