Sr. Technical Specialist
The Net America CorporationAlexandria, Virginia, United States
Posted September 22, 2015
Full Time
About the Company
The net.America Corporation is an economically disadvantaged women-owned small business providing IT management, consulting, program management, and multi-channel contact center services to federal and state government agencies.
Job Description
The Net America Corporation is seeking a Senior Technical Specialist with a detailed understanding of contact center technologies and telecommunications standards. The successful candidate will have experience with Interactive Intelligence Customer Interaction Center (CIC) and other related technologies.
Requirements
- ITIL Certification in Interactive Intelligence (I3)
- 5+ years of experience with I3 platform
- Experience with installation, configuration, and troubleshooting of contact center technologies
Benefits
- Comprehensive benefits package
