Technical Writer

We are seeking a detail oriented and highly organized Technical Writer to support the Application Sustainment and Production Support Operations team within the Rural Development mission area at the Department of Agriculture (USDA).

Requirements

• Develop and maintain technical documentation, including system manuals, support guides, SOPs, runbooks, troubleshooting instructions, and knowledge-base articles.
• Partner with application sustainment and production support teams to document workflows, configurations, deployment processes, and operational procedures.
• Translate complex technical concepts into clear, concise, and accurate materials suitable for both technical and non-technical audiences.
• Support documentation needs related to incidents, change management, production releases, and system enhancements.
• Ensure documentation remains up to date following upgrades, configuration changes, or process improvements.
• Organize and maintain documentation repositories, ensuring version control, accessibility, and alignment with organizational standards.
• Assist in creating training materials, presentations, and onboarding documentation for new tools, processes, or applications.
• Review existing materials and recommend improvements to clarity, structure, completeness, and consistency.
• Collaborate across teams to gather information through interviews, meetings, and technical research.
• Support audit and compliance activities by ensuring documentation meets required standards.

Benefits

• Medical coverage with three plan options
• Dental and vision coverage
• Personal time off
• Paid holidays
• Paid parental leave
• Retirement savings accounts (Pre-Tax and Roth)
• Flexible and dependent care savings accounts
• Life insurance
• Long and short-term disability coverage
• Tuition and training reimbursement
• Employee assistance program