We are seeking a detail oriented and highly organized Technical Writer to support the Application Sustainment and Production Support Operations team within the Rural Development mission area at the Department of Agriculture (USDA).
Requirements
- Develop and maintain technical documentation, including system manuals, support guides, SOPs, runbooks, troubleshooting instructions, and knowledge-base articles.
- Partner with application sustainment and production support teams to document workflows, configurations, deployment processes, and operational procedures.
- Translate complex technical concepts into clear, concise, and accurate materials suitable for both technical and non-technical audiences.
- Support documentation needs related to incidents, change management, production releases, and system enhancements.
- Ensure documentation remains up to date following upgrades, configuration changes, or process improvements.
- Organize and maintain documentation repositories, ensuring version control, accessibility, and alignment with organizational standards.
- Assist in creating training materials, presentations, and onboarding documentation for new tools, processes, or applications.
- Review existing materials and recommend improvements to clarity, structure, completeness, and consistency.
- Collaborate across teams to gather information through interviews, meetings, and technical research.
- Support audit and compliance activities by ensuring documentation meets required standards.
Benefits
- Medical coverage with three plan options
- Dental and vision coverage
- Personal time off
- Paid holidays
- Paid parental leave
- Retirement savings accounts (Pre-Tax and Roth)
- Flexible and dependent care savings accounts
- Life insurance
- Long and short-term disability coverage
- Tuition and training reimbursement
- Employee assistance program