Customer Service Representative

Role Overview

As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

What You Will Do

Establish customer relationships, respond to customer inquiries, provide information about insurance policies, assist with policy changes, investigate and resolve customer issues, and educate customers about insurance options.

Why It Might Be a Fit

Interest in marketing products and services, excellent communication skills, people-oriented, detail oriented, proactive problem-solving, ability to learn computer functions, and ability to work in a team environment.

Requirements

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• People-oriented
• Detail oriented
• Proactive in problem-solving
• Able to learn computer functions
• Ability to work in a team environment
• Bilingual Spanish or Vietnamese preferred

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development