Manager Customer Operations

Manager Customer Operations job description. The Manager will lead the Customer Operations team and work intensively with Development, Commercial, and Finance to scale and optimize processes, build an efficient and innovative operation, and ensure compliance with legislation.

Requirements

• Experience in scaling and optimizing processes
• Experience with customer journeys and customer operations (preferably B2C)
• Strong affinity with data, automation, and AI
• Leadership experience in an operational environment
• A clear vision on how customer operations can be improved
• Entrepreneurial and results-oriented mindset

Benefits

• Contract of 32-40 hours per week
• Beautiful office at the Kop van Zuid in Rotterdam
• Joint extensive lunch
• Cosy drinks & a well-stocked fridge with (special) beer, soda, and other non-alcoholic options
• Flexible working hours & hybrid working
• Budget to set up your home workspace
• Phone, internet, and home workspace allowance
• Annual training budget + free budget for training/books/well-being
• 26 vacation days per year
• 8% vacation allowance (monthly payable if desired)
• NS Business Card & NS Go app
• Discount on sports membership via Urban Sports Club & High Five Fitness Network
• Personalized Stanley cup or centrifuge gift after your first month
• Laptop on loan
• A pension supplement of 5.3% fully paid by us